Full Time - Permanent
  • £31,000 - £33,000 per year
  • Grimsby
  • 22 June 2026

Store Manager (Retail)

Location:  Grimsby, DN31

Salary: £31,000  –  £33,000 per annum

Full Time Permanent Role 40 hours per week 8.30am to 5.30pm, Monday  –  Sunday (5 days out of 7)

Total Recruit are delighted to be recruiting for a key position on behalf of a fantastic client based in Grimsby.

The Store Manager is responsible for the overall performance and day-to-day operations of the store, ensuring a high standard of customer experience, operational efficiency, and team development.

This role focuses on driving sales performance, maintaining compliance with company policies, and creating a positive working environment that enables colleagues to thrive.

Key Responsibilities:

People Management & Development:

  • Take full ownership of recruitment, ensuring the store is staffed with capable, engaged, and customer-focused colleagues.
  • Lead structured onboarding for all new starters, ensuring they are set up for success from day one.
  • Hold regular 1:1 meetings with Assistant Managers and Supervisors, providing clear direction, feedback, and coaching.
  • Complete performance reviews and implement individual development plans to support progression.
  • Identify high-potential individuals and actively build a strong succession pipeline within the store.
  • Address underperformance confidently and constructively, using clear action plans and consistent follow-up.
  • Create a positive, inclusive, and high-performance culture where expectations are clear and standards are upheld.

Commercial Performance:

  • Take full accountability for delivering store sales and profit targets.
  • Review daily and weekly sales performance, identifying trends, risks, and opportunities, and taking immediate action where required.
  • Drive improvements in key metrics such as ATV, LFL growth, margin, and upselling through strong leadership and team engagement.
  • Lead the team to deliver effective selling behaviours, including add-on sales and strong customer interaction.
  • Ensure all promotions, seasonal activity, and commercial initiatives are executed consistently and to a high standard.
  • Analyse underperformance and implement clear, measurable action plans to improve results.

Store Operations & Compliance:

  • Maintain full responsibility for the day-to-day running of the store, ensuring all operational routines are completed accurately and on time.
  • Ensure full compliance with company policies and procedures, including pricing, cash handling, and operational processes.
  • Maintain consistently high standards of presentation, cleanliness, and organisation across both front and back of house.
  • Oversee stock control, ensuring effective replenishment, availability, and back-of-house organisation.
  • Complete daily, weekly, and monthly operational checks to ensure standards are maintained.
  • Resolve operational issues quickly and effectively, escalating where necessary.

Health & Safety:

  • Take full accountability for health & safety compliance within the store, ensuring all activities are carried out safely and in line with legal requirements.
  • Ensure all risk assessments are understood, implemented, and regularly reviewed.
  • Conduct regular safety checks and audits, ensuring all identified actions are completed in a timely manner.
  • Lead investigations into accidents, incidents, and near misses, identifying root causes and implementing preventative measures.
  • Ensure all colleagues complete mandatory health & safety training and that records are accurately maintained.
  • Promote a proactive safety culture where risks are identified, reported, and managed effectively.
  • Ensure all incidents are reported in line with company and legal requirements, including RIDDOR where applicable.

Sales & Customer Experience:

  • Drive sales performance through effective leadership and commercial awareness.
  • Create a positive and engaging experience for all customers.
  • Support and manage the team to deliver excellent customer service consistently.
  • Ensure visual merchandising and replenishment standards are maintained.
  • Monitor key sales metrics such as ATV, LFL, margin, and upselling opportunities.
  • Take ownership of escalated complaints, ensuring they are resolved professionally and promptly.
  • Monitor customer feedback and use insights to drive continuous improvement.

Cash & Loss Prevention:

  • Ensure all cash handling, banking, and till processes are completed accurately, securely, and on time.
  • Monitor and investigate any discrepancies, taking swift corrective action where required.
  • Take ownership of shrinkage performance, identifying trends and implementing actions to reduce loss.
  • Ensure full compliance with loss prevention policies, procedures, and internal controls.
  • Maintain strong stock accuracy through effective processes and regular checks.

Communication & Collaboration:

  • Act as the key link between the store and the Area Manager, ensuring clear and consistent communication.
  • Provide regular updates on store performance, risks, and opportunities.
  • Work collaboratively with wider business functions to resolve issues and improve store operations.
  • Ensure key business messages are effectively communicated and understood by the store team

Governance & Reporting:

  • Complete all required daily, weekly, and monthly reporting accurately and on time.
  • Maintain clear and structured store action plans, tracking progress and holding the team accountable.
  • Conduct regular store walks, identifying issues and ensuring actions are followed through.

Decision Making & Autonomy:

  • Make informed decisions on store priorities, balancing commercial, operational, and people needs.
  • Manage labour scheduling and resource allocation to meet business demands.
  • Take ownership for resolving day-to-day challenges within the store environment.
  • Escalate more complex issues where appropriate while maintaining accountability for outcomes

Behaviours:

  • Strong leadership skills with the ability to motivate and inspire teams.
  • Excellent communication skills, both written and verbal.
  • Ability to work under pressure and meet deadlines.
  • Customer-focused mindset with a commitment to service excellence.
  • Adaptability and willingness to embrace change.
  • Empathy and approachability to support all team members.
  • Commitment to creating an environment where people can thrive.

To apply :   Please forward your CV to richard.godfrey@totalrecruitltd.co.uk

Total Recruit Ltd is acting as an Employment Agency in relation to this advert