Location: Hull, HU1

Salary: £32,000 per annum

Full Time Permanent Role 40 hours per week 8.30am to 5.30pm, Monday – Sunday (5 days out of 7)

Total Recruit are delighted to be recruiting for a key position on behalf of a fantastic client based in Hull.

The Store Manager is responsible for the overall performance and day-to-day operations of the store, ensuring a high standard of customer experience, operational efficiency, and team development.

This role focuses on driving sales performance, maintaining compliance with company policies, and creating a positive working environment that enables colleagues to thrive.

Key Responsibilities:

People Management & Development:

· Take full ownership of recruitment, ensuring the store is staffed with capable, engaged, and customer-focused colleagues.

· Lead structured onboarding for all new starters, ensuring they are set up for success from day one.

· Hold regular 1:1 meetings with Assistant Managers and Supervisors, providing clear direction, feedback, and coaching.

· Complete performance reviews and implement individual development plans to support progression.

· Identify high-potential individuals and actively build a strong succession pipeline within the store.

· Address underperformance confidently and constructively, using clear action plans and consistent follow-up.

· Create a positive, inclusive, and high-performance culture where expectations are clear and standards are upheld.

Commercial Performance:

· Take full accountability for delivering store sales and profit targets.

· Review daily and weekly sales performance, identifying trends, risks, and opportunities, and taking immediate action where required.

· Drive improvements in key metrics such as ATV, LFL growth, margin, and upselling through strong leadership and team engagement.

· Lead the team to deliver effective selling behaviours, including add-on sales and strong customer interaction.

· Ensure all promotions, seasonal activity, and commercial initiatives are executed consistently and to a high standard.

· Analyse underperformance and implement clear, measurable action plans to improve results.

Store Operations & Compliance:

· Maintain full responsibility for the day-to-day running of the store, ensuring all operational routines are completed accurately and on time.

· Ensure full compliance with company policies and procedures, including pricing, cash handling, and operational processes.

· Maintain consistently high standards of presentation, cleanliness, and organisation across both front and back of house.

· Oversee stock control, ensuring effective replenishment, availability, and back-of-house organisation.

· Complete daily, weekly, and monthly operational checks to ensure standards are maintained.

· Resolve operational issues quickly and effectively, escalating where necessary.

Health & Safety:

· Take full accountability for health & safety compliance within the store, ensuring all activities are carried out safely and in line with legal requirements.

· Ensure all risk assessments are understood, implemented, and regularly reviewed.

· Conduct regular safety checks and audits, ensuring all identified actions are completed in a timely manner.

· Lead investigations into accidents, incidents, and near misses, identifying root causes and implementing preventative measures.

· Ensure all colleagues complete mandatory health & safety training and that records are accurately maintained.

· Promote a proactive safety culture where risks are identified, reported, and managed effectively.

· Ensure all incidents are reported in line with company and legal requirements, including RIDDOR where applicable.

Sales & Customer Experience:

· Drive sales performance through effective leadership and commercial awareness.

· Create a positive and engaging experience for all customers.

· Support and manage the team to deliver excellent customer service consistently.

· Ensure visual merchandising and replenishment standards are maintained.

· Monitor key sales metrics such as ATV, LFL, margin, and upselling opportunities.

· Take ownership of escalated complaints, ensuring they are resolved professionally and promptly.

· Monitor customer feedback and use insights to drive continuous improvement.

Cash & Loss Prevention:

· Ensure all cash handling, banking, and till processes are completed accurately, securely, and on time.

· Monitor and investigate any discrepancies, taking swift corrective action where required.

· Take ownership of shrinkage performance, identifying trends and implementing actions to reduce loss.

· Ensure full compliance with loss prevention policies, procedures, and internal controls.

· Maintain strong stock accuracy through effective processes and regular checks.

Communication & Collaboration:

· Act as the key link between the store and the Area Manager, ensuring clear and consistent communication.

· Provide regular updates on store performance, risks, and opportunities.

· Work collaboratively with wider business functions to resolve issues and improve store operations.

· Ensure key business messages are effectively communicated and understood by the store team

Governance & Reporting:

· Complete all required daily, weekly, and monthly reporting accurately and on time.

· Maintain clear and structured store action plans, tracking progress and holding the team accountable.

· Conduct regular store walks, identifying issues and ensuring actions are followed through.

Decision Making & Autonomy:

· Make informed decisions on store priorities, balancing commercial, operational, and people needs.

· Manage labour scheduling and resource allocation to meet business demands.

· Take ownership for resolving day-to-day challenges within the store environment.

· Escalate more complex issues where appropriate while maintaining accountability for outcomes

Behaviours:

· Strong leadership skills with the ability to motivate and inspire teams.

· Excellent communication skills, both written and verbal.

· Ability to work under pressure and meet deadlines.

· Customer-focused mindset with a commitment to service excellence.

· Adaptability and willingness to embrace change.

· Empathy and approachability to support all team members.

· Commitment to creating an environment where people can thrive.

To apply :

Please forward your CV to jayne.dale@totalrecruitltd.co.uk

Total Recruit Ltd is acting as an Employment Agency in relation to this advert